SHIPPING & RETURNS
Shipping Policy
Thank you for visiting and shopping at Bioassay Partners! We ship all of our orders via USPS. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All orders are processed within one business day. Express shipping typically takes between one and two business days, for destinations within the United States.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order via USPS.
Customs Fees and Import Taxes
Bioassay Partners is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at info@bioassaypartners.com.
Return & Exchange Policy
Thanks for purchasing our products at BioAssay Partners.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team at info@bioassaypartners.com.